Inadequate Technician Training lowers Retention, Efficiency, and Margins
Complex installations require continuous technician training, but incomplete or inadequate training can impact retention rates and on-site efficiency. By making maintenance information readily available to service teams, new technicians can be brought up to speed faster, and the team can access information at the critical moment when it's needed most, whether on-site or during remote assistance.
Time-consuming to locate equipment maintenance information
Offline O&M manuals remain essential for schematics, bill of materials, spare parts, service schedules, and troubleshooting instructions. However, manually searching through these manuals is time-consuming, and traditional keyword searches can be inefficient.
Costly Installed Base Support
Providing phone or email support to technicians and customers for this information puts a strain on support and customer service teams, often requiring expensive resources such as engineers to handle urgent inquiries. With MonittorCHAT non-engineering support staff can assist customers with questions regarding installations quickly.
Missed Opportunities for Revenue Generation
It's challenging to track revenue opportunities related to customer installations. Manufacturers can often miss out on recurring revenue opportunities with existing customers. It's important to equip both sales and service teams with relevant product and service recommendations to customers.